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Covid – 19 FAQ

Everything you need to know

While we’re all dealing with the effects of the coronavirus (COVID-19), we wanted to take this opportunity to update you on what we're doing to help keep our future guests and team safe and up to date while we reduce the risk of exposure of COVID-19 across our resort.

We have updated our booking policy so you can book with confidence and feel comfortable with your travel plans in these uncertain times. Our revised cancellation policy includes greater flexibility should your plans change. This policy applies as of now for stays up to December 20, 2020.

  1. Cancellations and amendments will be accepted with no charge up to 7 days before arrival.
  2. Cancellations and amendments must be confirmed in writing prior to the minimum notice dates
  3. A one-time postponement can be done within 24 months of your original booking dates.
  4. No refund applicable for no-show, days not used due to early checkout or delayed arrivals.
  5. Any cancellation due to government-imposed travel restrictions will be refunded 100%. 

As of May 2020, Thailand’s government imposes travel restrictions and bans for short- term visitors. We anticipate that these restrictions will be lifted in due time. We are continuing to monitor the situation and will update our guests, FAQs and policies accordingly.

As of May 2020, Thailand’s government imposes travel restrictions and bans for short-term visitors, so, for the time being, you are not allowed to come or leave the island, except in case of emergency. Our island being isolated has no reported cases of Covid-19 to date, so probably one of the safer places to be.

We are continuing to monitor the situation and will update our guests, FAQs and policies accordingly.

For any new bookings, we have two rate plans to offer:

  1. Full Flex: Free of charge one-time re-booking or a 100% refund for bookings within 7 days before your arrival. A deposit of 25% will be charged when you book.

  2. Semi-Flex: Allows to rebook for free one time with 24 months after booking within 7 days prior to your arrival. This rate is non-refundable and 100% will be charged at the time of booking.

For any cancellation due to government-imposed travel bans, a 100% refund is guaranteed.

We continue to be Covid-19 free at Koyao Island Resort and 9 Hornbills Tented Camp, in fact, all of Koh Yao Noi. None of our guests or staff has been affected.

Yes, we do! All bookings direct with the resort for 3 nights or more, get a free pickup from the airport Phuket or Krabi, and receive an aromatherapy massage for 2 persons (THB 1,700 – THB 2,000).

Further, for a stay of 5 nights or more:

  • Semi-Flex rate: 30% off; re-bookable prior 7 days prior of your arrival, non-refundable
  • Full Flex rate: 20% off; fully refundable prior 7 days of your arrival, re-bookable

Less than 5 nights:

  • Semi-Flex rate: 10% off; booking prior 30 days prior arrival

Our beloved staff are all still part of the resorts’ family and many are using this time to be with their families. We have maintained a group of essential staff at the resort to work on projects, upgrading that is planned for later in the year. We continue to support our staff financially in these times of difficulty. Our team is longing to welcome you as guests back to the resort.

We are using the time to thoroughly clean and disinfect all of the rooms and public areas, work on an enhancement that was planned and complete work on our hilltop restaurant kitchen, storm beach protection, new welcome area and some back-of-the-house.

We have a doctor on the island at all times who can treat guests and work with our management team to facilitate safe passage to Phuket in case of an emergency.

Our team will be returning to the resort in phases to allow time for enhanced sanitary training and transmission education. We will ensure that Koyao Island Resort and 9 Hornbills Tented Camp continues to be a safe haven and we believe that this additional training will help our team stay vigilant in keeping our resort COVID free.

Yes, all staff members will be screened before returning to Koyao Island Resort and 9 Hornbills Tented Camp. Our staff are required to keep us updated with any travel plans beyond returning to their hometowns.

We will be fully operational when we reopen.

We will use UVC lamps and fogging to disinfect the rooms according to a government procedure after every departure.